Refund and Returns Policy
Effective Date: [September 18, 2025]
We want you to be happy with your purchase. If you’re not satisfied, please review our return and refund terms below.
- Return Eligibility
- Items must be returned within 7 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Return Process
- Contact us at onigxsales@gmail.com to request a return authorization.
- Once approved, ship the product back to the address provided.
- Customers are responsible for return shipping costs unless the return is due to our error.
- Refunds
- Refunds will be issued to your original payment method within 7–10 business days after inspection.
- Shipping charges are non-refundable.
- Exchanges
If you received a defective or incorrect product, we will replace it at no extra cost.