Onigx

Refund and Returns Policy

Effective Date: [September 18, 2025]

We want you to be happy with your purchase. If you’re not satisfied, please review our return and refund terms below.

  1. Return Eligibility
  • Items must be returned within 7 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  1. Return Process
  • Contact us at onigxsales@gmail.com to request a return authorization.
  • Once approved, ship the product back to the address provided.
  • Customers are responsible for return shipping costs unless the return is due to our error.
  1. Refunds
  • Refunds will be issued to your original payment method within 7–10 business days after inspection.
  • Shipping charges are non-refundable.
  1. Exchanges

If you received a defective or incorrect product, we will replace it at no extra cost.

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